IT Support for Real Estate Agencies
Teamwork has been supporting Australian real estate agencies with IT services for over 15 years. We ensure your systems stay secure, fast, and operational when it matters most.
Tailored IT Support For Property
Specialist Real Estate IT Services That Keeps Your Agents Connected
Real estate firms face cyber threats targeting trust accounts, property transactions, and client data, where a single email compromise can result in significant financial loss and reputational damage. Teamwork Technology provides managed IT services, cybersecurity, cloud solutions, and IT support for real estate agencies across Australia. We support property management businesses, sales agencies, and multi-office real estate groups.
IT Support Packages Design For Property Agents
Teamwork Technology provides comprehensive IT services built for property professionals, from small boutique agencies to nationwide multi-office businesses. Without specialist IT support, these challenges can lead to lost productivity, downtime, frustrated staff, and stalled deals.
ISO 27001 Compliant Information Management
All support and systems provided by Teamwork Technology comply with ISO 27001, ensuring all data meets the international standard for security and confidentiality. This means your data is secure with strict privacy obligations under the Australian Privacy Act 1988 and other state legislation.
Cybersecurity Solutions
Email compromises, phishing attacks, ransomware, trust account fraud, and the risk of leaked sensitive information about digital contracts and transactions are all real-life risks for property firms. Teamwork implements proactive monitoring, security controls, and compliance-focused cybersecurity strategies.
Software Integration
Teamwork configures, supports and integrates leading real estate software platforms including Console, PropertyMe, PropertyTree, REST Professional, Reapit, FileSMART, DocuSign and MYOB to keep your systems running efficiently. We understand many real estate agents work on BYOD devices, so Teamwork removes the red tape, making them work seamlessly while maintaining high security.
Cloud-Based Storage
Secure access to OneDrive, SharePoint, and Microsoft 365 from anywhere, so your mobile and distributed teams stay connected whether at an auction, inspection or client meeting.
Data Backup & Disaster Recovery
Tried-and-tested backup and recovery solutions ensure listings, contracts and client records are protected and recoverable quickly, even in worst-case scenarios.
Network & Phone Management
Fast, reliable internet and phone infrastructure so there are no dropped connections between the office, open houses, auctions, and more.
why our clients love us
Australia Wide Support
Supporting Australian Property Service Firms Australia Wide
Teamwork Technology has supported Australian companies for over 15 years, with offices in Melbourne, Sydney, and the Gold Coast. Providing IT support Australia wide, we can support in person in VIC, NSW and QLD with remote support to regional locations.
Teamwork can manage your IT Services
Managed IT Services
We manage your entire IT ecosystem, from day-to-day issues and user controls to trust accounting software, listing platforms, mobile workflows, and more.
Voice Solutions
Integrated phone, messaging, and email systems that link with your listing and scheduling platforms. This ensures there is no downtime in client communication.
Disaster Recovery
Managed backups, tried-and-tested tools, and proactive monitoring that protect client data and operational information from cyberattacks and system failures.
Network Solutions
High-performance, secure network architecture (using NBN and WiFi) that supports your agents and staff when they’re in the office, on site, or working from home.
Frequently Asked Questions
Why does a real estate agency need IT support?
Real estate agencies operate in a fast-paced, high-value environment where downtime, data loss or security breaches can directly impact revenue and reputation. The most important reason for choosing specialised, not general, IT support providers is that they have industry-specific software expertise and know trust accounting compliance, which is critical for real estate agencies of all sizes. Here are some other reasons why it’s essential:
- Cybersecurity: Real estate agencies are prime targets for cybercrimes due to high-value transactions and sensitive client information. All real estate agencies manage trust accounts that hold millions of dollars. Professional support strengthens your cybersecurity, protecting your business and trust accounts from attacks and threats.
- Software and Systems Integration: Real estate agents and property managers work between real estate software, e-signature, administrative, and financial systems. All of these work in conjunction with property listings on realestate.com.au or Domain. Your staff needs seamless integration of these systems to be able to work efficiently.
- Fast & Efficient File Management: In real estate, digital contracts, marketing assets and documents must be shared quickly and securely. We ensure secure cloud-based document storage (via Microsoft 365, OneDrive, or SharePoint) so your team gets what they need instantly and securely.
- Seamless Coordination: Agents are constantly moving between the office, inspections, auctions and client meetings. Without properly configured mobile access, communication breaks down. IT support enables consistent connectivity across devices.
What real estate platforms are you familiar with?
Our technicians regularly assist agencies with implementation, integration, troubleshooting, migrations, user access management, and ongoing support for these platforms:
- Console
- PropertyMe
- PropertyTree
- REST Professional, FileSMART and STRATA Master
- Reapit
- RP Office Manager
- DocuSign
- MYOB
If your agency uses other software, we can assess, support and integrate it into your broader IT environment.
What is the cost of Teamwork Technology’s managed IT services?
The cost of managed IT services depends on the size and complexity of your agency. Your workflow is unique, your IT should meet your needs exactly. At Teamwork Technology, we provide a tailored quote based on your needs rather than a one-size-fits-all approach. We can start off with a no-obligation IT health check to help you understand the vulnerabilities in your IT system and where you need the most help. Contact us today to get a quote.
How quickly can you respond to IT requests?
For emergencies, such as server failures, we respond ASAP with remote IT support. When you call us with a support request, you speak directly to a technician instead of waiting in a helpdesk or ticketing queue. For non-emergent issues, we have quick response times to minimise downtime. Our average resolution time is 55 minutes. This rapid response capability helps minimise disruption during critical property transactions, settlement periods, and trust account processing.
Do you provide on-site support?
Yes, with offices in Melbourne, Sydney, and the Gold Coast, we can provide on-site support to solve any hardware issues quickly.
Do you provide after-hours support?
Yes, our dedicated support team is available after hours to resolve problems quickly and keep your operations running without interruption.
Can you help migrate our real estate systems to the cloud?
Yes, we have experience handling cloud migrations for the real estate industry. Our team assesses your existing infrastructure, implements backup and recovery measures, and prioritises security and compliance before initiating a migration. We help you create scalable, flexible cloud solutions that support long-term growth and business continuity.
Have you worked with franchise or multi-office agencies?
Yes, at Teamwork Technology, we have worked with franchises and multi-office agencies, ensuring that your network, cloud and CRM systems, and real estate software platforms are well-connected. We can standardise systems, security policies, communications platforms, and user access across multiple offices to create a consistent technology environment. Whether you’re a small 10-person agency or a franchise with over 100 staff members, we maintain a robust and secure IT ecosystem across all your locations. Our goal is the same as yours: to provide consistent customer service across all offices and branches. If you’re opening a new branch, we can help with your IT office setup.
Partner with an IT team that understands real estate.
Get tailored IT support that works the way your agency does. Contact Teamwork Technology for dependable IT support that keeps your systems running smoothly and securely.
Chat with Us Today
1300 456 901
