Medical IT Support
With 15 years’ experience and 900+ medical and dental practices supported across Australia, Teamwork Technology specialises in IT infrastructure that meets RACGP accreditation requirements and Australian Privacy Principles.
Tailored IT Support For The Medical Sector
Managed IT Support Built for Medical Practices
When a practice management system goes down mid-consultation, pathology results stop coming in, appointments stall, and patient records become inaccessible. Teamwork Technology provides managed IT support for GP clinics, specialist practices, and allied health centres across Australia, with an average resolution time of 55 minutes, 24/7 monitoring, and on-site support.
What our medical IT support covers
Customised Integration
We manage and upgrade your practice management software to integrate it with systems, such as pathology, AI assistants, HICAPS, and more, ensuring a workflow that doesn’t disrupt daily operations.
Reliable Performance
With quick response times, our solutions support critical medical applications and infrastructure, ensuring that healthcare professionals have uninterrupted access to essential tools.
Compliant Information Management
We provide patient data management systems compliant with the Australian Privacy Act (1988), Health Records Act (2001), and other professional and ethical standards of the medical sector.
Proactive Security
Advanced cyber security and encryption tools to protect patient and clinic information, including next-gen firewalls, endpoint detection, ransomware protection, and proactive monitoring.
True 24x7 Telephone Support
Phone support manned by technicians, so a trained medical IT specialist addresses your problem instead of bouncing your call between answering services or help desks.
Cloud and On-Premise Servers
Whether your practice has cloud or on-site servers, we design secure, reliable infrastructure. We handle all server management so that your technology supports your practice.
why our clients love us
Healthcare IT Services that Support Your Clinic Operations
Managing your IT
With 24/7 monitoring, data protection, strategic consulting and reporting, we ensure that your IT systems don’t slow down patient care.
Business Voice Solutions
Phone, messaging, and telehealth systems that link with your practice management, scheduling, and billing systems to optimise patient communication.
IT Disaster Recovery
Tried-and-tested disaster recovery solutions that protect patient data and practice information from unexpected downtime, cyberattacks, and system failures.
IT Network Solutions
Reliable network architecture that supports multi-site clinics, practice management systems, and imaging devices, ensuring your systems are connected.
Frequently asked questions
These FAQs are designed to help medical professionals understand the importance of Managed IT Services and how partnering with a reliable IT provider like Teamwork can benefit their practice.
What types of medical practices do you support?
We provide medical IT support for specialist clinics (such as cardiologists, neurologists, ENTs, and surgical practices), GPs, and allied health clinics (such as physiotherapists and psychologists).
Can you help with my practice management system?
Yes, Teamwork Technology can help with setup, migration, support, backups and troubleshooting of leading medical practice management software. Some software we work with every day include:
- Best Practice
- Gentu
- MedicalDirector
- Zedmed
- Magentus
- Primary Clinic
- Halaxy
- Clinico
- And more…
What should a GP clinic look for in an IT provider?
How can I tell if my medical clinic is IT compliant with the Australian Privacy Act?
To help meet the requirements of the Privacy Act, 1988, healthcare providers are expected to take “reasonable steps” to protect sensitive patient information from misuse, unauthorised access, or disclosure.
Some key areas to review include:
- Secure storage and encryption of patient records
- Multi-factor authentication (MFA) for staff access
- Regular software updates and security patching
- Secure backups and disaster recovery processes
- Endpoint security protections
- Audit logs and monitoring for suspicious activity
An experienced medical IT provider can check whether your practice meets security and compliance standards.
Can you set up telehealth IT for my practice?
Yes, we can help your practice implement secure and reliable telehealth systems that integrate with your existing workflows and clinical software. This includes:
- Video and phone consultation setup and support
- Secure internet and network configuration
- Webcam, audio, and device setup
- Integration with practice management software
- Secure remote access for practitioners
- Ongoing technical support for staff
Our goal is to make telehealth easy for both your team and your patients while maintaining privacy, reliability, and compliance.
What cybersecurity does a medical practice need?
Strong cybersecurity is essential for protecting your clinic, maintaining patient trust, and reducing the risk of downtime or data breaches. A robust medical cybersecurity strategy typically includes:
- Multi-factor authentication (MFA)
- Advanced email security and spam filtering
- Endpoint protection
- Next-gen firewalls
- Upgraded network security
- Secure cloud backups and disaster recovery
- Employee cybersecurity training
- Device management and access controls
- Monitoring and threat detection
- Regular security updates and patch management
How much does medical IT support cost in Australia?
The cost of ongoing IT support for medical practices depends on the size of your practice and whether you have multiple clinics. Instead of “tiered IT packages” or lock-in contracts, Teamwork Technology provides a tailored quote based on your needs. We can start off with a no-obligation IT health check audit to help you understand the vulnerabilities in your IT system and whether your current setup is at risk.
How quickly can you respond to IT support requests?
When you call us with a support request, you are connected directly to a technician who will respond immediately. We don’t make you wait for a help desk or ticketing queue. For emergencies, we prioritise immediate remote support to get your practice back up and running fast. Our average resolution time is 55 minutes, helping minimise disruption and downtime across your practice.
I’m opening a new medical clinic. Can you provide IT support?
Yes, at Teamwork Technology, we are experienced in new medical clinic IT setups across Australia, including infrastructure planning, hardware and software deployment, networking, cybersecurity, cloud services, and ongoing technical support to help your clinic launch smoothly and operate efficiently.
Can you support multi-site clinics?
Yes, Teamwork Technology supports multi-site clinics with scalable IT solutions, secure connectivity between locations, centralised data backup and recovery, cloud systems, cybersecurity, and responsive support to ensure all sites operate seamlessly together.
How do I get started with Teamwork?
Simply contact us for a consultation. If you have never worked with an IT provider or are unhappy with your current one and are looking to move to a specialised medical IT provider, Teamwork Technology can ensure a seamless transition to avoid downtime or interruptions. Our process starts with an assessment of your current IT infrastructure. We then discuss your most urgent needs and challenges, and develop a customised plan to enhance your practice’s efficiency and security through our managed IT services.
Let’s simplify medical IT
We understand the pressures healthcare teams face every day. IT shouldn’t be one of them. Teamwork Technology diagnoses and treats the IT issues, so you can focus on what matters: your patients.
Chat with Us Today
1300 456 901
